If you face any problems with your order, feel free to contact our support team and they will be more than glad to assist you. You can contact them via chat, leave a message on the order page or send an email.
You money back request will be considered by our Manager right away, however in some cases it might take up to 14 days in order to investigate the order carefully. The Manager will make sure that the best solution is found and both sides are satisfied. After confirming the money back amount with the client, the process of issuing a refund will take no longer than 2 business days. We do not take into account weekends and holidays.
- You have made the payment twice. Sometimes it happens that our clients pay for one order two times. If such situation took place, you should get in touch with our Support Representatives and inform about your double payment. We will return you 100% of the amount paid. The same solution will be implied to a client in case of placing two identical orders, but only if the writer has not started working on the identical order.
- Impossible to find a writer. We have a database of around 700 writers available for completing your assignments. However in some cases we are not able to find a qualified specialist if the requested assignment is too complicated. In such situation you will be informed shortly and 100% of the paid amount will be refunded. In addition, you will be granted with a discount for your future order with us. The same situation may happen with the revision requests. If we cannot find a writer for making the revision, you will be informed shortly and 15-50% of the paid amount will be refunded. The amount of refund will be determined by our Manager upon the situation with the order. Your case will be resolved shortly.
- You've received the completed order after the deadline. If such case happens we will determine the reason why the deadline was not met. Sometimes our clients do not provide the needed materials for completing the assignment in time/ do not provide the needed additional payment per paper instructions. For such cases 100% money refund will be issued only if we put the order on hold and the writer has not started working on the order.